Rescheduling EiQ FAQ

When is EiQ rescheduled for?

In response to COVID-19, we have decided to postpone EiQ until September 2, 2020. The safety and well-being of our attendees and the larger community remains our highest priority.

I registered to attend EiQ in April. Do I need to do anything to transfer my ticket to the rescheduled date in September?

No action is required by our EiQ registrants, and all registrations will automatically transfer to the rescheduled date (September 2, 2020). Registrants should have already received a confirmation from Eventbrite.

All tickets are fully refundable until August 26, 2020, so there's plenty of time to reevaluate your travel plans. We hope you can make the new date, but our team is happy to process your return before August 26, 2020 by emailing us at eiq@brightwave.com.

I booked a room at the InterContinental Buckhead Atlanta. What happens to my reservation?

If you booked a room at The InterContinental, your room reservation will automatically be updated to align with the new dates. The InterContinental allows cancellations with full refunds up to 48 hours prior to check-in, so there's plenty of time to reevaluate your travel plans.

 

We will work with the hotel to transfer reservations, so if you'd like to cancel your room, please email us at eiq@brightwave.com so we can alert them.

Will the EiQ agenda stay the same?

Being the dynamic, innovative event that it is, EiQ’s agenda is always subject to change. There may be some tweaks to the content in the upcoming months, but we are planning on bringing you a very similar, exciting agenda this September.

I booked a flight to Atlanta for EiQ. Is my airfare refundable?

Given the unique situation presented by COVID-19, many airlines are offering free or low-fee ticket refunds or transfers. Please consult the airline you booked your ticket through to see if any allowances can be made.

Have a question that's not covered here?

Don’t hesitate to reach out to us at eiq@brightwave.com.

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